Home Connect: Get remote support from an engineer.

If you have a smart home appliance that's paired with the Home Connect app, you can take advantage of our exclusive remote diagnostics service. It's able to quickly resolve minor issues from afar or pre-diagnose a problem so the Bosch engineer can bring the required spare parts to your repair visit.

  • Reach out to customer service at 0800 1126724.
  • Monday to Friday: 8.30am to 5.30pm
  • (Closed on weekend and PH)

Before contacting customer service.

For our customer service team to support you best, please do the following before calling:

  • Verify your appliance supports remote diagnostics and is paired with the Home Connect app.
  • Double check that your appliance is plugged in.
  • Make sure you have a Wi-Fi connection during your call.
  • Have the product's E-Number at hand.

Pro tip: To find the E-number of a paired product, go to "Product details" in the Home Connect app. There you can also check if your product is compatible with remote diagnostics.

Need help pairing your appliance?

To benefit from remote diagnostics and other great features, your smart appliance must be paired with the Home Connect app (iOS/ Android).

  • Enter your appliance's E-number below.
  • Scan the QR code or click the button and follow the steps in the app.

Preview
Please enter the E-Nr number
Please review the input data.
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This E-Nr number is not recognised
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Please try again and only send a PNG or JPEG image.
There is a technical issue. Please try again or type the Model Number (E-Nr) into the field manually.
Get in touch

We are here to help before and after your purchase

Phone: 0800 1126724

WhatsApp: 0821 11660377

Monday to Friday: 8.30am to 5.30pm

(excluding public holidays)

Need a repair for your home appliance.

Check out our repair options.

Instruction Manuals

Download our manuals to help you get a quick start to operate your appliance.

Service assistant

Online support and the anwers to many common questions can be found at our service assistant.